Ordering Policies

Ordering Policy

All orders are placed on a pre-order basis only. We do not offer same-day or walk-in purchases. Orders must be submitted before the announced cutoff time for each release or “drop.”

Each drop has a limited number of spots available, and orders are fulfilled on a first come, first served basis. Once all spots are filled, ordering will close until the next drop.

An order is considered confirmed only after full payment has been received. If payment is not completed, the order will not be processed or reserved.

Payment Policy

Full payment is required at the time of placing your order. We currently accept the following payment methods:

• E-transfer
• Cash (if pre-arranged)

Orders will not be prepared or held without payment. Failure to complete payment may result in your spot being released to another customer.

Cancellation Policy

We understand that plans can change. Cancellations must be made at least 24–48 hours before your scheduled pickup time.

Cancellations made within this window may be eligible for a refund or credit at our discretion. Late cancellations (less than 24 hours before pickup) may not be refunded, as your order will likely already be in preparation.

No-shows or failure to pick up your order without notice will not be eligible for a refund.

Pickup Policy

All orders are pickup only. We do not offer delivery at this time.

Pickup time slots will be assigned after your order is confirmed. Please arrive within your scheduled window to ensure a smooth handoff.

For safety and privacy reasons, the pickup address will only be shared after your order has been confirmed and paid.

If you are running late, please notify us as soon as possible. We will do our best to accommodate, but we cannot guarantee availability outside your scheduled time.

Product Policy

All items are homemade and prepared in a home kitchen. Because of this, slight variations in appearance, size, and decoration may occur—this is part of the handmade process and does not affect quality or taste.

Our products are made fresh in small batches. For the best experience, we recommend consuming your cookies within 2–4 days of pickup.

Please note that our kitchen may handle common allergens such as dairy, eggs, wheat, and nuts. While we take care in preparation, we cannot guarantee an allergen-free environment. Customers with severe allergies should exercise caution.